FAQ

+ Do wysiwyg and Vivien run on Mac ?

wysiwyg and Vivien currently only run under Microsoft Windows, but can be used on any Intel–based Mac computer, as long as Windows (any version, but Windows 7 is strongly recommended) is installed via Parallels or BootCamp. Please note that we recommend BootCamp for optimum performance. Once Windows is set up on your Mac, you may install and run the software (within Windows), just like you would on any Windows machine. Please note that the Windows partition will have to be formatted with (or converted to) the NTFS filesystem, in order for the installation to complete.

+ What is a Dongle?

A software protection dongle (commonly known as a dongle or key) is an electronic copy protection and content protection device which, when attached to a computer or other electronic appliance, unlocks software functionality.

 

Membership Vs. Lease

+ What is a Membership?

When you purchase wysiwyg or Vivien you get also a 1 year Membership, during which you can take advantage of technical support, all new software updates and releases. After the Membership expires, the renewal is optional.

+ What is a Lease?

– Leased dongles carry the same privileges as purchased ones. However, unlike purchased dongles, once the lease is over, Vivien or wysiwyg will no longer run with that dongle. At this point, you have the choice of terminating the lease, renewing it for another year or purchasing the dongle (and therefore entering the Membership program).

+ What is the Member's Only Area (MOA)?

The part of the CAST Software website where customers log in to download installers for the software to which they are entitled; in addition, Membership Renewals, Product Upgrades and New Products may be purchased here.

+ I lost my dongle... What do I do now?

No problem, we can shut down your lost or stolen dongle, you don’t have to buy a brand new product, but you will need to purchase a Dongle Replacement, contact our sales department. sales@cast-soft.com +1 416 597 2278 ext 277.

+ What is Customer Experience Improvement Program?

Our Customer Experience Improvement Program (CEIP) is a new way to allow all our customers to contribute to the features, design and development of CAST Software products. This program enables our customers to provide us with various information, including information about the hardware configuration, the features you use most (and least), and the nature of the problems you face. Based on this information, we will be able to improve our products and the features that you use the most.

We will not collect any personal data.

We use the service EQATEC Analytics to provide the technology needed to implement our CEIP program. You can read more at http://www.cast-soft.com/content/ceip

 

Library

+ Where can I find missing library items?

Missing Lighting Fixtures, Truss, Accessories and other items can be requested directly from the Library Department.  Please send an email to libraries@cast-soft.com.  The amount of time needed to create these items depends on our current workload but many preliminary versions are ready now and can be sent immediately.

+ This fixture is too dim or behaving strangely! What can I do?

Please contact us directly via email at libraries@cast-soft.com and we can fix it for you.

+ Why don't you have String or Rope lights in the Library?

Placing thousands of tiny Library fixtures into your drawing would be too demanding on your Computer’s processor and every Library fixture must be hung on a pipe which is not practical.  For these reasons it’s much better to draw simple CAD objects to represent them and apply Light Emitting Properties.

+ Why don't you have more LED video panels in the Library?

Using the LED Wizard is preferable because it is much more efficient for your Computer’s processor and allows mapping across multiple tiles.  Library Fixture Panels also must be hung on pipes and diode shapes are limited.

+ What is Customer Experience Improvement Program?

Our Customer Experience Improvement Program (CEIP) is a new way to allow all our customers to contribute to the features, design and development of CAST Software products. This program enables our customers to provide us with various information, including information about the hardware configuration, the features you use most (and least), and the nature of the problems you face. Based on this information, we will be able to improve our products and the features that you use the most.

We will not collect any personal data.

We use the service EQATEC Analytics to provide the technology needed to implement our CEIP program. You can read more at http://www.cast-soft.com/content/ceip

 

Student Edition FAQ

+ How do I qualify to purchase the Student Edition version of wysiwyg?

Any student enrolled in a theatre, lighting or production related course qualifies providing they show proof of enrollment, or a student ID card.

+ How long do I have access to the Student Edition after purchase?

Access is for 365 days after the date of purchase.

+ How many times can I use the credit (refund) system to put money towards a professional wysiwyg?

We offer it as a one-time only gift to graduated students to help them purchase their first wysiwyg.

+ Can I credit some funds towards a wysiwyg and have the rest refunded?

The credit system is only applicable towards the wysiwyg software.

+ How much of the money spent on the Student Edition can be credited?

The total sum of all the money spent on Student Edition software can be credited towards a professional wysiwyg.

+ What pro versions can I get using the Student Edition credit?

wysiwyg Design 6 or 12 months lease and permanent version as well as wysiwyg Perform 6 or 12 months lease and permanent version. All of these qualify for the credit.

+ What does the Student Edition Watermark look like?

As seen in the screenshot below the watermark is small and only takes up around 1/9th of the screen.

wysiwyg Student Edition Watermark