Privacy Policy

Privacy Policy

CAST Software Ltd. (CAST) is a limited liability company incorporated under the laws of Ontario, Canada, has been developing software and products for the entertainment and the meetings and special events industries since 1994. CAST owns and offers its software for licence, trial or demo via direct sales (telephone or fax), its online store, or the dealer network. The use of CAST’s software is governed by a license included in the software.

You agree and will use our store services in a manner consistent with all applicable laws and regulations, in accordance with the terms and conditions set out in the Use of Store and Technical Support agreements, and as outlined below.  Please note that you will be referred to as ‘customer’ or ‘End User’ in this agreement.

Your privacy as a customer is very important to us. We want you to know how your customer information is used.

Once you purchase or lease Product, request a catalogue or other information from CAST, your name, shipping/mailing address, telephone number, email address and fax number are included in our customer file. This information is used to ensure a quick, efficient flow of Products and Services to you. This information may also be used for other purposes as outlined below.

Postal Addresses:  CAST may send information to your address to update you on current and future Products and Services that may be of interest to you.

Email Addresses:  Email addresses may be used to communicate information of interest to you about CAST, Order Shipment/Tracking information, Obsolete Part Bulletins, Service Change information or other CAST promotional emails. Emails may be sent by CAST or an authorized agent working for CAST. All authorized agents operate with a confidentiality agreement. Information sent in this manner will always include the standard “Opt Out” options. Email addresses are never rented, sold or traded to third parties.

Product Registration Form: CAST requires you to fully and accurately complete the Product Registration Information form (PRI), which is prerequisite of the activation process, so we know your name, email address, and unique identifiers particular to your purchase or lease and the product. This information is required to fulfill your registration obligations as set out in the End User Licence Agreement. We use customer contact information from the PRI to send you information about our company, your product, as well as the expiry of your Membership Period or Lease Term. Unique identifiers are collected to verify the user’s identity and for use in our record system.

Online Order Form: Our website uses an order form for customers to request information, products, and services. We collect visitor’s contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from all website visitors to verify the user’s identity and for use as account numbers in our record system

Opt Out:  Except for the PRI, you may elect to opt out of any of the above other uses of your customer information by completing the Contact Form on our website or by contacting us by telephone, fax or mail.

Other Permitted Uses:  CAST may provide sale information about certain orders to its dealers for market research and for paying any commission owed to its dealers. Customer information is also used for marketing and market research completed by and for CAST purposes. CAST will share customer information with government agencies if required to do so by law.
We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and to gather broad demographic information.

Our website uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don’t have to re-enter it each time you visit our site.

This website may contain links to other sites. We are not responsible for the privacy practices or the content of such websites.

Changes to this Policy: We reserve the right to make changes to our Privacy Policy, which we will post here, at any time without prior notification.

Security

This website has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.